Description
Shoji Shiba and David Walden have significantly revised their classic, “A New American TQM,” incorporating new methodologies and case studies. This book is one of the most comprehensive studies of management theory and business success. The authors present a holistic approach to management that goes beyond operations improvement, helping executives and managers create unique organizational capabilities. They argue that organizations must develop skills in four major areas: customer focus, continuous improvement, total participation, and societal networking. The book provides proven methods for dynamic implementation strategies, ongoing learning, and the continuous diffusion of quality practices throughout an organization’s network. Techniques described have been successfully implemented at companies like Analog Devices, Hewlett-Packard, Motorola, and Teradyne. Numerous in-depth case studies illustrate actual implementations. Shiba, a respected business consultant and recipient of the 2002 Deming Prize, and Walden, a retired senior vice president, and former MIT lecturer, offer valuable insights and practical advice for achieving business excellence.
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