“Building Quality Management Systems” guides directors, practitioners, and researchers in designing, implementing, and improving QMSs. It emphasizes making better choices based on organizational needs and resources.
“Mistake-Proofing for Operators” introduces the Zero Quality Control (ZQC) system, focusing on preventing defects through mistake-proofing devices called poka-yoke. It is designed for operators and assembly workers.
“The A3 Workbook” by Daniel Matthews teaches A3 Problem Solving to all organizational levels. It provides practical tools, case studies, and exercises to foster a culture of continuous improvement.
Shigeo Shingo advocates for zero defects by using error-proof methods and source checks. He provides practical mistake-proofing devices for the shop floor, along with insights on inspection systems and quality control teams.