Description
“Office Lean” by Ken Eakin is a comprehensive guide for applying Lean principles in office environments, particularly where work is intangible and complex. Contrary to the common belief that Lean is only for manufacturing or healthcare, this book demonstrates its applicability to knowledge work industries such as banking, financial services, software development, and government. Eakin presents Lean as a dynamic, flexible, and people-centric philosophy that enhances business results by improving employee engagement and customer experience. The book overturns the perception that Lean is about rigid rules or merely eliminating waste. Instead, it provides clear explanations of Lean concepts and practical examples from fields like accounting, finance, insurance, IT, and government. “Office Lean” helps Lean practitioners, including leaders, managers, coaches, and consultants, achieve transformative results in their specific domains.
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