Description
“Building Quality Management Systems: Selecting the Right Methods and Tools” provides a comprehensive guide for designing, implementing, and improving quality management systems (QMSs). Drawing on decades of industrial experience, the authors discuss building QMSs based on organizational needs and resources. The book begins with an overview of QMSs and systems thinking, illustrating the process management approach. It reviews well-known business and quality improvement models, methods, and tools. The authors introduce a time-tested methodology for strategic quality planning, selecting appropriate models and tools, and understanding critical success factors. The book also covers evaluating QMS maturity and implementation efforts, highlighting the importance of quality as a way of life for creating a world-class organization.
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