Description
This book is a direct result of an ambitious research and documentation exercise by Japan’s QC Circle Kanto branch to map the most recent developments around the application of Kaizen techniques in top-performing companies in both the service and manufacturing sectors in Kanto, Japan. The results of their research bring together, for the first time, in-depth, first-hand accounts of Japanese QC Circles working on solutions to complex problems and challenges in manufacturing companies like Nissan Shatai and Kose Cosmetics and service sector businesses like a hospital, call centers, and a packaging and shipping company. It serves as a practical and easy-to-understand manual for those who would like to replicate these recent Kaizen “Best Practices” in their businesses.
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